Patients have the right to:
- Receive treatment from a General Practitioner (GP Service)
- Have the treatment explained to you.
- Have a relative or friend with you.
- Decline to be treated in the presence of students or to be involved in medical trials.
- Have a chaperone e.g. when you are having an intimate examination – we will try to arrange this for you.
- Have access to an interpreter or signer.
- Have access to emergency medical care between 6 p.m. and 8 a.m. during the week, from 6 p.m. Fridays to 8 a.m. Mondays and on some public holidays, this service is for emergency medical conditions only and is provided by Lothian Unscheduled Care Service LUCS).
- Complain without discrimination.
- Receive treatment regardless of age, race, gender, social class, religion, sexual orientation, appearance, disability or medical condition.
- Have access to your medical records under the Access to Medical Records Act of 1990. You must apply on writing to the Practice Manager.
- Be on time for appointments.
- Inform the surgery if you cannot keep an appointment.
- Inform the surgery or any hospital department or clinic you are attending if you have moved home or changed your telephone number.
- Use emergency services responsibly.
- Treat all health care staff politely.